Everyday banking, made simple & free.
When you have unauthorized transactions on your account, please follow the steps below.
You have 60 days to notify us of a fraudulent transaction on your statement and provide the necessary information regarding the transaction. After this time, we cannot guarantee that you will receive credit for the unauthorized transaction.
Debit - If your City & County debit card is lost or stolen, contact us at (800) 223-2801 or stop by a branch during business hours. A new debit card can be immediately reissued at a branch or can be mailed to you within 7-10 days. After hours, please call (855) 448-8198 or 1 (727) 299-2449 (International).
ATM - If your City & County ATM card is lost or stolen, contact us at (800) 223-2801 or stop by a branch during business hours. A Member Engagement Specialist will cancel your old card and order you another. The new card will take 7-10 business days to arrive. After hours, please call (855) 448-8198 or 1 (727) 299-2449 (International).
Review your account history online, on our automated phone system (ATLIS), or in our mobile app to see if there are any unauthorized transactions. Call (651) 225-2772 or (800) 952-8527 to use ATLIS, our automated phone system.
If there are no unauthorized transactions, a Member Engagement Specialist will order another card for you, you will receive your new debit card in 7-10 business days. You may stop by any of our locations to have a new debit card issued immediately.
If there are unauthorized transactions on your account, please complete the following steps:
Call (866) 820-5862 to report your credit card lost. File a police report if your card was stolen.
You will need to know:
In the case of fraud, you will be sent a fraud affidavit that you must complete, sign and return.
If you are traveling or are out of the country, call 1 (727) 571-2200. They will be able to replace your card as needed.
Follow the steps below if your City & County checks are stolen:
Call the Social Security Administration Fraud Hotline at (800) 269-0271 to notify them that your card was stolen and to receive a new card.
If you have experienced identity theft as a result of your Social Security Card being stolen, file a complaint with the Federal Trade Commission. Visit them at www.consumer.ftc.gov or call (877) 438-4338.
Try to contact the company in order to cancel the service or purchase. Keep detailed notes regarding this conversation, including the names of the employees you speak with and what the company is doing to fix your transaction.
Review your account to see if any transactions have cleared that you did not authorize. In addition, we recommend stopping by one of our branches to speak with a Member Engagement Specialist to determine your next steps.
If possible, determine the range of check numbers in the box. Then, call or visit one of our branches to place a stop payment on the checks. If you would like to close your old account and establish a new one, visit one of our branches and speak with a Member Engagement Specialist.
If you believe your mail was stolen or redirected, notify the Postal Inspector at your local post office.
Below are tips to help you protect your identity and data while online.
Computer and Mobile Use Tips:
Identity theft can happen to you at anytime, but the following tips can help you decrease the likelihood of becoming a victim of identity theft
If you're a victim of identity theft:
(651) 225-2700 or
(855) 448-8198 (US)
1 (727) 299-2449 (International)
(866) 820-5862 (US)
1 (727) 571-2200 (International)