Contact Us

Chat, by phone, in-person – connect with City & County Credit Union when & how you want. We’re here to help.

Get In Touch

Chat

Get your questions quickly answered by selecting the chat icon in the bottom right corner of our website. You’ll find answers to frequently asked questions, important updates & more twenty-four hours a day, seven days a week.

Want to chat with a live agent? Use chat during the hours below.

Monday – Friday | 7:30 AM – 5 PM

Saturday | 9 AM – Noon

Phone

To talk with a City & County team member, call Member Connections at (800) 223-2801 or (651) 225-2700.

Monday – Friday | 7:30 – 5 PM

Saturday | 9 AM – Noon

Simply need to check a balance or make a transfer? Call ATLIS, our automated phone teller at (800) 952-8527 or (651) 225-2772.

Messaging

Send City & County a secure message anytime from online banking. Simply log in to your account and click on ‘Contact Us’ in the upper right corner.

Or submit a contact form – do not include your member or account numbers for your safety & security. 

In Person

Visit a City & County Credit Union branch near you to chat with us in-person. With 8 Twin Cities metro locations and 5 General Mills exclusive branches, use our locator to find one closest to you.

Skip the line and make an appointment to visit a City & County Credit Union branch near you. This is not required, but does help you avoid the wait if we’re busy.

ATMs & Shared Branching

Enjoy access to 100,000+ fee-free ATMs nationwide alongside the ATMs located at our branch locations. Find an ATM near you.

Traveling? On the opposite side of town? Visit a shared branch location to conduct your business just like you are at City & County Credit Union. All you need is your member number & ID. Find a shared branch near you.

Community Giveback

Looking for a donation or sponsorship for your event? Complete City & County Credit Union’s giveback form. Make sure to have your event details ready!

Additional Resources

If you’re getting in touch with City & County Credit Union about a specific issue, find the best number to contact below.

Debit/ATM Cards Lost/Stolen
  • Toll free (855) 448-8198
  • International 1 (727) 299-2449
Credit Cards Lost/Stolen
  • Toll free (866) 820-5862
  • International 1 (727) 571-2200

Debit/ATM Cards Suspicious Activity
  • Toll free (855) 448-8198
  • International 1 (727) 299-2449
Credit Cards Suspicious Activity
  • Toll free (866) 820-5862
  • International 1 (727) 571-2200

Fraud – If you have an unauthorized transaction on your card.

  • Debit Card Fraud (888) 918-7313
  • Credit Card Fraud (866) 820-5862

Dispute – If you have authorized a transaction, but now dispute the terms of the transaction you must first contact the merchant to try and resolve the dispute. If the dispute is not resolved, contact the following.

  • Debit Card Dispute (888) 918-7341
  • Credit Card Dispute (866) 820-5862

Card Questions 7:30 am - 5:00 pm CT
  • (800) 223-2801
Card Questions After Hours
  • Debit (855) 448-8198
  • Credit (866) 820-5862
  • International Debit 1 (727) 299-2449
  • International Credit 1 (727) 571-2200

    

To Activate and/or Change PIN

  • Debit Card: call (866) 985-2273
  • Credit Card: call (888) 886-0083.

Assistance available 7:30 am - 5:00 pm CT

If you are locked out of your account or need help logging in call (800) 223-2801.

6am – 12am CT, 7 days a week

  • Bill Pay: call (844) 265-9344

Call (651) 225-2700 to place your order one hour prior to picking up at any CCCU branch. You must present identification upon pickup.

To ensure your credit card and/or debit card is ready to use while you’re away, notify us of upcoming travel.

From 7:30 am to 5:00 pm CT 
  • Call us at (800) 223-2801 or use online chat
After Hours
  • Send us a secure message in online banking

Keep City & County phone numbers and account information handy.